Job Advertisement: Support Specialist (Fixed-Term Contract)Location: LondonContract Type: Fixed Term Contract (9 Months)Daily Rate: £140 - £155Working Pattern: Full Time (40 hours/week)Start Date: ASAPAre you ready to take your career to the next level? We are looking for a proactive and enthusiastic Support Specialist to join our dynamic team within the Speed Mobility Partner (SMP) programme! This is an exciting opportunity to make a real impact on delivery logistics and help us enhance our operational efficiency.About the Role:As a Support Specialist, you will play a crucial role in managing on-road activities for our Speed Mobility Partners across Germany. This position is perfect for someone who thrives in a fast-paced environment and enjoys solving problems creatively. You will engage directly with partners and drivers, ensuring they have the support they need to deliver exceptional service.Key Responsibilities:Monitor on-road management across all SMP partners and update results daily in a tracking file.Provide real-time support via Chime/Slack to onboarded SMP partners.Troubleshoot check-in issues for SMP drivers, ensuring timely arrivals and deliveries.Update Standard Operating Procedures (SOPs) based on real-time learnings from on-road management.Collaborate with Advocacy Operations to assist SMPs at risk of delays.What We''re Looking For:Strong Communication Skills: Ability to engage clearly and effectively in both German and English.Proactive Problem Solver: A stro