Our hotel

The Balmoral is located at Edinburghs most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotels majestic clock defines the citys skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilitiesRocco Forte Hotels are a collection of iconic hotels that respect the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family, you will:Be the friendly, confident face behind our reception deskOffer our guests a warm, intuitive, and personalised greetingOversee daily front desk operations, including guest check-ins, check-outsWork closely with all departments to create a seamless and unique experience for our guestsProvide training and support for the front desk team members to ensure they are knowledgeable and efficientBe knowledgeable of the hotel and our productsEnsure compliance with hotel policies, procedures, and safety standardsWho are we looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.We are looking for team members who bring:High personal and professional standardsExcellent communication skills with colleagues and guestsGood practical knowledge of the role and productEnthusiasm for learning and personal growthA passion for delivering service excellenceGenuine pride in their workTeam spirit and trustworthinessProven experience as a Front Desk Supervisor or Manager in a luxury or 5-star hotel environmentStrong leadership and team management skillsProficiency in property management systems (e.g., Opera)A warm, polished, and professional demeanorAbility to work a flexible schedule, including weekends and eveningsWhy work with usBeing part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:Discounted rates across our collection of iconic hotelsExtensive learning and development opportunitiesMeals on duty, laundry of uniformsSocial activities and eventsRecognition programsAnnual awardsOccupational Pension Scheme50% discount on food and beverages25% discount on Spa Treatments20% discount on Health Spa productsCycle to Work SchemeLocal Retailer DiscountsEmployee Assistance ProgrammeReady to take the next step in your caree

r? Apply now

to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.

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