Overview

Join to apply for the

1st Line IT Support Engineer

role at

Mintivo .Location: head office in Lacock. Mintivo is a Cloud-first Managed IT Service Provider based in Chippenham with a strong growth track record.What We Offer

Salary range £22,500 - £27,000 per annum, experience based and benchmarked in our industry and regionPrivate HealthcareUnlimited holidayPerformance and salary reviewsEnrollment into the Mintivo Academy for training and development during working hoursAccess to online courses and work-related resourcesAuto Enrolment pension schemeStaff and Customer referral schemeGreat working atmosphere and balanced work environment; high performance with care for colleaguesEmployee socials and events run by our Social CommitteeOn-site lounge area and Minchester barLots of cake and fruitMain Duties

Ensuring that all communications to the Service Desk, phone calls, and emails are answered promptly and in a professional and courteous mannerResponding to requests for support by identifying, logging and categorising incidentsResolve issues at first contact using standard operating procedures and knowledge baseTroubleshooting and resolving basic technical issuesProviding customers with regular updates and progression in line with Service Level TargetsRecording all actions and diagnostics performed in the Service Management ToolBuilding, installation and configuration of computer hardware and softwareEssential Skills and Experience

Exceptional customer service skills and telephone mannerSome experience of working on a service deskExperience working with 3rd party software/solution providersDesktop support experienceFamiliarity with laptop and desktop buildsActive Directory Administration (passwords, users, groups, permissions)Office 365 Administration (passwords, users, groups, permissions)Laptop/PC diagnostics, upgrades and repairQualifications

No formal qualifications are required but it is important that you have some relevant technical skills and/or experience.Who You Are

Excellent customer service is at the heart of what we do – you have an enthusiastic “can do” attitude who will be a welcomed addition to a positive team in a great environment. You have a willingness to learn from others while striving to benefit and add value for our customers. You will be keen to learn and progress.Notes

37.5 hours a week Mon-Fri. Some occasional work at weekends and outside of normal hours may be required. Travel to customer sites may be required. This role requires a DBS and BPSS security checks.To Apply

If this role sounds like you, apply with an up-to-date CV and short cover letter telling us why you’re interested and how you think you’re a good fit.Mintivo Ltd are committed to securing the best talent regardless of gender, race, religion, age, sexual orientation, marital status, disability or any other characteristic that makes you, you. Please only apply if you have the Right to Work in the UK.Recruiters are not required at this time.About Us

Mintivo is a Cloud-first Managed IT Service Provider based in Chippenham. Mintivo has grown +50% year on year and has built a strong leadership team and a reputation for quality; this role offers future career opportunities within a high-growth organisation.Seniority level

Entry levelEmployment type

Full-timeJob function

Information TechnologyIndustries

Software DevelopmentReferrals increase your chances of interviewing at Mintivo by 2x.

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