Systems and Technology OfficerWe are seeking a keen Systems and Technology Officer to join a Technology and Data Team and provide first-line support for all technology, systems and devices.Position: Systems and Technology OfficerSalary: £39,027 per annumLocation: London hybrid, 2 3 days per week office-basedHours: Full time, PermanentClosing Date: 17 May 2025About the RoleAs the new Systems and Technology Officer, you ll play a pivotal part in ensuring systems and devices run smoothly and users feel supported and confident. This hybrid role blends systems analysis with IT support, perfect for someone who enjoys solving technical challenges while supporting people.You ll be the first line of support for systems, technology and devices responding to queries, managing tickets and coordinating with the external IT service. You ll also take the operational lead on systems development, including testing, upgrades and configuration.Key responsibilities include:• Provide first-line user support for systems and devices• Provide appropriate onboarding, training and support to users • Manage the technology ticket system, logging, updating and closing tickets in real time • Implement routine system changes and enhancements, including configuration, testing and triage• Coordinate system upgrades, including user acceptance testing (UAT)• Perform defect management, testing, reporting and resolutionAbout YouWe re looking for someone with strong technical knowledge, a passion for helping othe