SF Recruitment are working with a leading services business in Birmingham who are seeking a highly experienced and commercially savvy In-Life Commercial Manager to oversee the management of our customers. This role is critical to ensuring that customer relationships are profitable.You will be responsible for enhancing retention of the entire base across all services and products reviewing the profitability of the customer base using close commercial management of large, complex accounts and matching, with finance, the costs incurred with suppliers to billing sent to customers. The focus will be on using data and systems to ensure an understanding of contract end dates, renewal dates, and end of life. You will work with sales, the pricing and proposition colleagues to deliver automated and semi-automated resign quotes and packaging offers, via sales and direct to customers depending upon size.You will review the top managed IT and larger accounts quarterly to ensure that their billing matches commercial agreements and that we are charging appropriately for services taken under the contract terms.Duties: To reduce churn, understanding the reasons for losses and leading a cross-functional team to deliver on improvements within reporting, propositions and processes.Work with finance to review data, ensuring that we are billing for new services and that we can see billing to customers for costs taken. To work with suppliers and business intelligence teams to consolidate and use re