OverviewFluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and a strong focus on customer service, recognised for high Net Promoter Scores (NPS). The company’s national fibre network, Platform One, is the most connected network in the UK. FluidOne serves 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services and solutions spanning security, disaster recovery, cloud hosting, and Microsoft licence management. The company aims to lead secure AI adoption by combining innovative Connected Cloud solutions with expert service, helping end-users access business applications from anywhere. FluidOne works with SMBs and enterprise clients to design solutions that fit their in-house IT structures and simplify complex hybrid multi-site environments while staying secure.

Led by CEO Russell Horton, with co-founder Chris Rogers (who started the business in 2006) and CFO Graham Dickie, the management team is backed by Livingbridge to support long-term growth.

Role OverviewAs a competent IT Project Engineer , you will act as a key technical expert, delivering end-to-end IT transformation projects across FluidOne’s client base. From scoping and onboarding to migration and implementation, you’ll shape modern IT environments for the full range of FluidOne clients. You will support clients and colleagues in a timely manner in line with the client’s support contracts.

Responsibilities

Deliver and assist on IT projects (cloud, systems, security, hardware)

Communicate with stakeholders to recommend IT improvements

Provide third-party software advice and in-house system testing

Log and resolve issues via the ticketing system with excellent communication

Create and update customer documentation and knowledge base

Work to any agreed SLAs

Prioritise and manage multiple open tickets

Establishing good working relationships with clients

Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team

Take ownership of tickets as appropriate and continue to own the task until completed even if elements are delegated to others

May be required to work out of the office at client sites or FluidOne sites. This will require travel, possible overnight stays, and potential for working out of office hours

Requirements

Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external clients (up to senior management levels), using appropriate and professional language

Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service

Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices

Proven experience in an IT Support Role and Team

Must follow all integrated ISO management systems and be aware of and comply with all ISO data security systems

Ability to maintain regular, punctual attendance

Clear and concise communication by phone and in writing

Must complete all necessary paperwork and administrative tasks as required, including timesheets, expenses, ticket notes and related tasks

Ability to handle a constantly changing flow of work; stay productive during slow times, multitask during busy times, and maintain professionalism during stressful situations

DisclaimerThe above statements describe the general nature and level of work performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits After Probationary Period

Subsidised health and dental care

Employee Assistance Programme (EAP)

Life assurance (3x salary)

Sodexo discount platform

FluidOne breakfast and refreshments on office days

Pension contribution – 5% company contribution

Generous holiday entitlement

One day off for birthday

Half price internet connectivity

Ride2Work scheme

Department incentives

Volunteer day scheme

How To ApplySend CV with covering letter to recruitment@fluidone.com with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

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