2 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.We’re building something better

This role is in NatWest Boxed

At NatWest Boxed, we’re a high performing team that’s always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job Description

Join us at Boxed as a Technical Account Manager

You’ll be our Client “first point of contact” for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients

A typical day would be:

Owning Delivery engagement from ‘Initiation’ through ‘Launch’ to ‘Run’ of financial productsOwning the technical relationship with clients, advising them on product capabilities and best practices for product success

Project and Delivery Leadership

Driving end-to-end project delivery for client implementations - building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estatesCollaborating closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress

Technical Solutioning

Translating business needs into technical requirements - leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and servicesPartnering with Product and Engineering to influence the future roadmap based on client needs

Governance and Reporting

Setting up and running governance frameworks, including regular status updates, steering committees, and escalation pathways - ensuring delivery against client expectationsOwning and managing the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholders

Continuous Improvement

Capturing feedback and lessons learned from client engagements to feed into internal processes and platform evolution

What will make you a great fit for this role:

Experienced in a Technical Account Management role within FinTech, payments, or BaaSExceptional client management and negotiation skills with ability to lead technical and commercial discussions, translating between technical and business requirements as neededStrong Product knowledge for assigned product line with experience of pitching and explaining industry best practicesProven track record leading technical delivery for multi-stakeholder enterprise clients, navigating technical and commercial challenges as they emergeAbility to clearly and confidently explain current product capabilities and future roadmapAbility to problem solve whilst supporting clients to navigate any known product limitations in order to achieve their goalsSolid understanding of RESTful APIs, white-labelled front-end applications. system integrations, and microservices architectures

Additional experience in the following would be advantageous:

Experience working in a scale-up environmentUnderstanding of UK banking regulations, KYC/AML, and embedded finance use casesFamiliarity with Open Banking standards and cloud-native architecture

Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Sales and Business DevelopmentIndustries BankingReferrals increase your chances of interviewing at NatWest Boxed by 2xSign in to set job alerts for “Technical Account Manager” roles.

City Of Edinburgh, Scotland, United Kingdom 7 hours agoEnterprise Customer Success Manager (French speaker)

Edinburgh, Scotland, United Kingdom 1 week agoDalgety Bay, Scotland, United Kingdom 3 days agoEdinburgh, Scotland, United Kingdom 3 months agoEdinburgh, Scotland, United Kingdom 4 months agoEdinburgh, Scotland, United Kingdom 2 days agoEdinburgh, Scotland, United Kingdom 2 months agoEdinburgh, Scotland, United Kingdom 2 months agoEdinburgh, Scotland, United Kingdom 1 week agoEdinburgh, Scotland, United Kingdom 1 day agoEdinburgh, Scotland, United Kingdom 9 months agoEast Lothian, Scotland, United Kingdom 3 days agoEdinburgh, Scotland, United Kingdom 1 week agoDalgety Bay, Scotland, United Kingdom 2 weeks agoEdinburgh, Scotland, United Kingdom 2 weeks agoEdinburgh, Scotland, United Kingdom 1 week agoDunfermline, Scotland, United Kingdom 1 week agoEdinburgh, Scotland, United Kingdom 2 months agoEdinburgh, Scotland, United Kingdom 4 weeks agoBlackburn, Scotland, United Kingdom 1 week agoBlackburn, Scotland, United Kingdom 2 weeks agoEdinburgh, Scotland, United Kingdom 1 week agoEdinburgh, Scotland, United Kingdom 1 week agoEdinburgh, Scotland, United Kingdom 1 month agoEdinburgh, Scotland, United Kingdom 1 week agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr