Position: Service Manager Location: Newcastle-under-Lyme Salary: 35,000 - 45,000 + Bonus (OTE up to 65,000) Working Hours: Monday to Friday, 08:30 - 18:00 (flexible) + 1 in 3 Saturdays, 08:30 - 12:30 Contract Type: Full-Time, PermanentAre you a motivated Senior Service Advisor or Workshop Controller ready to step up into a leadership role? Alecto Recruitment is currently seeking an ambitious and experienced individual to take on the role of Service Manager with a well-respected, family-run automotive business in Newcastle-under-Lyme. This is an exciting opportunity to join a supportive and relaxed working environment with strong bonus potential and genuine career progression.Why Join This Company?Salary up to 45,000 with realistic OTE of 65,000Relaxed and supportive work culture within a family-run operationCompany car and family car schemeGenerous pension planExcellent opportunity for career progression - ideal for a Senior Service Advisor or Workshop Controller looking to advanceAchievable bonus structure in place to reward performanceKey ResponsibilitiesLead and manage the service department, ensuring high levels of customer satisfaction and team efficiencyOversee daily operations of the workshop, managing workflows and ensuring quality standardsSupport, train and motivate a team of technicians and service staffMaintain strong communication with customers, providing updates and resolving any service-related queriesEnsure compliance with all health, safety and manufacturer