We are working with a highly reputable and high growth Financial Advisory/ IFA body based in London who are looking to hire a Communications and Engagement Manager into their team in London.This is a new role and will be integral in building out the business'' loyalty and advocacy programme in engaging and retaining their member base. Client DetailsThe client are high growth leaders within the financial advisory space, with financial institutions and financial advisors forming their member customer base and increasingly using their outsourced regulation services.They are looking to hire a Communications and Engagement Manager into their team in London. This role will be responsible for driving their member engagement and retention programme. DescriptionKey responsibilities of the Communications and Engagement Manager: You will own all Member communications and evolve them into a best-practice, segmented lifecycle programme that deepens relationships and clearly demonstrates the value of our proposition. You will also own and optimise the Member Portal, increasing adoption, frequency of use and community engagement. Lead Member retention and engagement strategy: define lifecycle journeys across onboarding, activation, education, advocacy and renewal.Create and execute all Member communications: write high-quality content (emails, portal posts, in-product/portal messages, announcements, guides, webinars) with clear CTAs and value.Own the Member Portal: roadmap, content calenda