Do you thrive in complex, process-driven environments where precision counts? Are you comfortable supporting B2B clients in highly regulated sectors? Want to be more than just support and actually influence how the product evolves? A growing SaaS company in the utilities sector is looking for a Senior Support Analyst to join their collaborative, tech-focused team. You ll be working on a suite of industry-critical tools used by regulated businesses helping ensure smooth operations, clear documentation, and fast resolutions to complex technical problems. This isn t a role where you sit in the background. You ll be deeply involved in managing escalations, investigating bugs, supporting UAT feedback, and feeding valuable insights into testing and development. Your communication with devs, test leads, and users will help shape the product roadmap. What you ll be doing Taking ownership of complex, B2B support queries (data, product or compliance-related). Investigating and resolving issues using T-SQL and product knowledge. Communicating with internal tech teams to feed UAT outcomes into fix planning. Creating and maintaining support documentation and user manuals. What we re looking for Experience in application or 3rd line support within a regulated or compliance-heavy environment. Strong SQL/T-SQL skills (must be confident querying and interpreting data). Excellent communicator - comfortable working cross-functionally with developers, testers, and clients. Ability to work