Front Office Manager (maternity cover) - London Front Office Manager (maternity cover) St Martins Lane Hotel The OpportunityAt our 5-star lifestyle hotel, the front desk is more than a check-in point-it''s the heartbeat of the guest experience. We''re looking for a confident, charismatic, and detail-driven Front Office Manager to lead our front-of-house team and ensure every arrival, stay, and departure is seamless, stylish, and sincerely memorable.Your RoleAs Front Office Manager (maternity cover) , you''ll be the face of our guest journey and the leader behind the scenes. You''ll inspire your team to deliver warm welcomes, thoughtful service, and flawless operations-day and night.What You''ll Be DoingLead and manage the front office team, including reception, concierge, guest services, and night audit.Ensure smooth daily operations and exceptional guest experiences at every touchpoint.Handle escalated guest concerns with professionalism, empathy, and swift resolution.Collaborate with housekeeping, FandB, and reservations to ensure seamless communication and service delivery.Train, coach, and develop team members to deliver service with personality and polish.Monitor performance, manage budgets, and uphold brand standards. BenefitsOur enviable employee discounts on bedroom rates across the LGH hotel portfolio.Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.Eye careFree legal and money adviceCounseling sessionsHospital and