Customer Care Specialist Location: Bracknell Salary: Competitive Vacancy Type: Permanent, Full Time Technogym inspires 70 million daily users to train using their innovative and engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking and Longevity, they have rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026. If you thrive working in the Customer Care field and you are obsessed with user satisfaction, this is the position for you! The Role One of their goals is to satisfy 100% of their customers and end-users. Their Services teams are always aiming to improve their service quality, to provide the best fitness experience to all users. They are looking for a hands on and result driven Customer Care Specialist, who will play a crucial role in customer satisfaction. You shall have a positive and proactive mindset, as you will play a crucial role in the premium customer journey. Main Duties: Act as the first-line response via the phone, email and online portal for all customer queries or reports, troubleshoot to be able to identify correct way forward. Provide effective solutions to known problems or pass to field technical team to visit Identify/order the needed spare parts in case of easy-to-s