1st / 2nd Support EnginerLocation: Vauxhall, London (Office-Based)Employment Type: Full-TimeSalary: 30-35,000 per annum + permanent benefitsWe are seeking an experienced and service-oriented Support Engineer to provide high-quality technical support within a busy and fast-paced environment. The successful candidate will deliver 1st and 2nd line support to internal users, ensuring the smooth operation of core systems and contributing to a consistently positive user experience.This position is well-suited to an IT professional with strong technical capability, a structured approach to problem-solving, and the ability to communicate clearly and professionally with users at all levels.Key ResponsibilitiesDeliver 1st and 2nd line support across hardware, software, and network-related issuesProvide support via in-person assistance, telephone, and remote toolsConfigure and maintain laptops, desktops, mobile devices, and associated peripheralsAdminister user accounts within Active Directory and Microsoft 365Support Windows 10/11 operating systems and commonly used business applicationsMaintain accurate technical documentation and asset registersEscalate complex or high-priority incidents to senior engineers or external partners as requiredAssist with new-starter onboarding and leaver offboarding processesEnsure all tickets are logged, monitored, and resolved within agreed service levelsSkills and ExperiencePrevious experience in an IT helpdesk or technical support role (typically 1-