Sales Assistant Job DescriptionJob Title: Sales AssistantLocation:

Ladurée at Heathrow Terminal 3Job Type:

Full-Time: 8H shift flexPosition Summary:

We are seeking a reliable and dedicated Retail Assistant to join

our team at Ladurée Heathrow T3, where you will play a key role in delivering an exceptional customer experience. As an ambassador of our iconic brand, you will contribute to creating a luxurious and welcoming environment for every guest.

The ideal candidate will possess strong common sense, a hardworking attitude, and a willingness to go the extra mile to ensure smooth and efficient operations, especially during the peak period of Christmas time.Key Responsibilities:Customer Service ExcellenceGreet customers warmly, creating a welcoming and luxurious shopping experience.Assist customers in selecting Ladurée products, such as macarons, pastries, and gifts, while providing knowledgeable recommendations based on customer preferences.Uphold Ladurées exceptional service standards by ensuring each customer interaction is personal, courteous, and attentive.Handle customer inquiries and provide detailed information about product origins, flavors, ingredients, and Ladurées unique offerings.Sales and UpsellingActively engage in upselling and cross-selling Ladurée products, such as promoting seasonal or limited-edition items.Achieve individual and team sales targets by fostering repeat business and building customer loyalty.Accurately process customer transactions, handle cash and card payments, and manage receipts and customer orders efficiently.Store Presentation and Stock ManagementMaintain the boutiques aesthetic appeal by arranging and restocking displays, ensuring they are visually appealing and align with Ladurées brand standards.Monitor inventory levels, restocking as necessary, and inform management of any shortages to prevent disruption to customer experience.Assist with daily stock counts, inventory control, and managing stock rotation to ensure product freshness and quality.Product Knowledge and Brand RepresentationDevelop and maintain a deep understanding of Ladurée products, history, and values to effectively communicate them to customers.Represent Ladurées brand ethos through a polished appearance, language, and behavior that aligns with the brand''s luxury positioning.Operational SupportSupport store operations by participating in opening and closing routines, cleaning, and other duties that ensure a smooth store environment.Adhere to health and safety, hygiene, and cleanliness standards, particularly in handling food products.Manage packaging for customer orders with precision and care, ensuring it meets Ladurées quality standards.Team CollaborationWork collaboratively with team members, supporting each other in creating a memorable shopping experience.Attend regular team meetings and training sessions to stay updated on new products, promotions, and company policies.Qualifications:Previous retail or customer service experience, ideally within a luxury or high-end food or hospitality brand.Exceptional interpersonal and communication skills, with a friendly and approachable demeanour.Strong attention to detail, particularly in following brand standards and visual merchandising guidelines.Ability to work in a fast-paced environment, handling multiple customers and transactions with efficiency.Flexibility to work various shifts, including weekends, holidays, and peak seasons.Preferred Skills:Passion for gourmet food, pastries, and the Ladurée brand.Basic knowExperience in using Point of Sale (POS) systems.Benefits:Competitive hourly wageEmployee discounts on Ladurée products.Opportunities for professional growth within the brand and exposure to a prestigious luxury environment.Monthly Travel Allowance

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