Overview

A permanent 27.5 hour part-time opportunity for a Screening Officer has become available within the Adult Health and Social Care Contact Team, supporting the various integrated health and social care teams across the City. This includes adult social care, occupational therapy, Single Entry Point for Intermediate Care and District Nursing services. This opportunity has arisen at an exciting time of development for the team and offers an ideal opportunity to contribute towards and be a part of its evolution. We are the first point of contact for adult health and social care referrals.Responsibilities

Screening and processing referrals (including adult social care, occupational therapy, intermediate care and district nursing) received via e-mail, electronic portal or the telephoneDealing with telephone queries/enquiries including signposting and providing information as requiredBooking clinic appointments/arranging home visits for district nursing servicesProviding ad hoc administrative support as requiredRequirements and Skills

The successful applicant will have excellent customer care and communication skills with a clear understanding of customers and their needs.You will have a keen eye for attention to detail and the experience and ability to use various computerised packages including Microsoft Office applications.You will need to input accurately and efficiently into various database systems and be able to demonstrate attention to detail when handling sensitive personal data.You will be required to be an effective team player and be able to work on your own initiative, with excellent organisational skills, prioritising your own workload when necessary.You must have a flexible approach to work and positively embrace change.About the Employer

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford, to save and improve lives. As a large NHS Trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and collaborating closely with local authorities and key partners. We believe in our power and potential to make a difference and we are always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.ukThe NCA is proud to serve a diverse population and is committed to delivering inclusive, accessible care. We value individuality and aim to build a workforce that reflects the communities we serve. Applications are welcomed from individuals of all backgrounds, identities, and beliefs.We also warmly welcome interest from serving and ex-personnel, and their relatives. Please identify that you are a member of the armed forces community on your application form to be entitled to a guaranteed interview (subject to essential criteria being met). As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants when essential role requirements have been met.If you require any reasonable adjustments to the application process, please contact [email protected]Vacancies may close early if sufficient applications are received, or if an internal redeployee has been identified. For fixed-term roles, current NHS staff will be considered for secondments, while fixed-term contracts will be offered to external (non-NHS) applicants. The NCA does not accept unsolicited CVs from agencies. Read more about this here.

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