Strategy and Governance Officer We connect outstanding professionals with career-defining roles that directly impact our vibrant, diverse community. We are currently seeking a visionary leader to join our Children and Education directorate in a pivotal management role. If you are a strategic thinker who champions equity, thrives in a fast-paced civic environment, and knows how to turn service feedback into continuous organizational improvement, we want to hear from you. The Role As the Strategy and Governance Manager, you will provide the strategic leadership and operational oversight needed to integrate our Strategy and Governance and Complaints and Feedback functions. This is a high-profile role where you will direct the overall workflow of strategic projects, corporate and Member-level governance, statutory complaints (including LGSCO enquiries), and digital content development. You will act as a trusted advisor to Heads of Service and Senior Managers, ensuring that the Children and Education directorate remains politically astute, compliant, and deeply connected to the needs of Hackney''s residents. Key Responsibilities Line-manage and empower a multidisciplinary team, including a Complaints and Feedback Manager, Strategy and Governance Officers, and a Web Content Manager. Analyse learning from complaints and feedback to inform strategic direction and quality assurance frameworks across the directorate. Oversee Member liaison activity, quality-assure monthly briefings, a