Job Title: IT Helpdesk ManagerLocation: Bridgend, South WalesSalary: Competitive Job Type: Full-time, PermanentWorking Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm)About Flotek:Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small and medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!"About the Role:As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities.Key Responsibilities:Reporting to our Head Of ServiceLead and inspire a team of IT professionals, fostering a collaborative and supportive work