B2B Customer Service and Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service and Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients.Client DetailsB2B Customer Service and Operations Executive - Chinese Speaking, Reading: The employer is a well-established multinational specialising in networking and smart technology solutions. Known for innovation, reliability, and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team.Description B2B Customer Service and Operations Executive - Chinese Speaking, Reading:Manage B2B customer orders from receipt to deliveryLiaise with logistics partners to ensure timely shipmentsResolve customer queries and complaints professionallyMaintain accurate records of orders and returnsSupport the sales team with operational tasksMonitor stock levels and coordinate replenishmentPrepare reports on service performance and KPIsAssist with process improvements and system updates ProfileB2B Customer Service and Operations Executive - Chinese Speaking, Reading:Previous experience in B2B customer service or operationsStrong communication and interpersonal skillsSpeak Chinese and also good EnglishComfortable working with ERP and CRM systemsAble to manage