OverviewCustomer Analytics Manager, Watford Offices - Hybrid - UK | up to 75K Salary DOE

We''re partnering with a well established and renowned retail organisation that puts the customer at the heart of every decision. They''re investing heavily in data, and this role sits at the centre of that journey.

As the Customer Analytics Manager, you''ll lead, upskill and inspire a small team of analysts and own the delivery of projects that directly shape customer strategy and business performance. You''ll translate complex data into insight that drives real world impact, influencing senior stakeholders through creative storytelling and actionable insight. This organisation is proud to have a Customer First ethos and your role is pivotal in ensuring business critical decision making is aligned to positive customer journey outcomes. You will be central to shaping product launches whilst helping to maximise ROI on existing marketing campaigns.

Responsibilities

Lead and mentor a growing team, setting high standards and building capability.

Own analytics projects end to end, applying advanced techniques to improve customer experience and commercial outcomes.

Partner with senior leaders, turning business challenges into analytical questions and actionable insights.

Oversee reporting across customer programmes, ensuring accuracy, timeliness, and adherence to GDPR.

Champion best in class use of data infrastructure, tools, and third party partners.

Use SQL and modern BI tools to deliver clear, compelling insights to both technical and non-technical audiences.

What we''re looking for

Strong analytics experience (5+ years), a background in SQL and reporting, and proven people management skills.

Commercially sharp, confident in engaging with senior stakeholders, and able to explain complex ideas simply.

Experience with cloud platforms (Google BigQuery, Looker, Data Studio) and customer or retail analytics would be a real advantage.

Why apply?This is a chance to take a leadership role where data and insight are front and centre. Literally a runway to grow as a professional in a brilliant supportive environment.

You''ll be part of a collaborative, forward thinking data and marketing function, with support for your professional growth, a strong benefits package, and the opportunity to shape strategies that impact thousands of customers every day!

Why would you not apply?

If you feel that this role would be a Step Up in your career, but you can back yourself to deliver, please apply.

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