Your new company We are currently working with a forward-thinking housing provider to recruit an experienced Housing Officer to join their team in Edinburgh.This is an excellent opportunity for a customer-focused housing professional to manage a varied caseload and deliver high-quality, person-centred housing management services across a diverse tenancy base.Your new role Manage a patch of tenancies, ensuring effective tenancy sustainment and supportDeliver a high standard of customer service, acting as a key point of contact for tenantsRespond to and resolve tenancy-related issues including anti-social behaviour and neighbour disputesSupport vulnerable tenants, working in partnership with internal teams and external agenciesMonitor rent accounts and take appropriate action to manage arrearsCarry out property inspections and ensure homes meet required standardsMaintain accurate records in line with compliance and regulatory requirementsWhat you''ll need to succeed Proven experience in a Housing Officer or similar roleStrong understanding of tenancy management and housing legislationExcellent communication, negotiation, and problem-solving skillsAbility to manage a busy and varied workloadCustomer-focused approach with a commitment to supporting tenantsFull UK driving licence preferredWhat you''ll get in return Competitive salary and benefits packageOpportunity to work within a supportive and values-driven organisationScope for professional development and progressionWhat you