It''s an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support - and we''re also now beginning recruitment for several new roles and to fill vacant positions. Victim Support is seeking 2 x confident, organised, Team Leaders to lead our Witness Service Referral and Information Centre (RIC), the first point of contact for witnesses and professionals within the criminal justice system (CJS). You will play a pivotal role in ensuring that victims and witnesses receive high-quality, timely, and compassionate contact at their entry into the witness journey.We are looking for someone who brings strong people-management experience, exceptional communication skills, and a commitment to building a supportive and high-performing team. You''ll lead Triage and Early Intervention Officers, contacting and providing information to clients and working closely with the Witness Care Unit (WCU) to ensure our Witness Service meets initial contractual and quality standards.There are 2 roles that are full-time working 37.5 hours per week and are both home-based with occasional travel.If you''re motivated by service excellence, partnership working, and empowering people to perform at their best, we would love to hear from you. What We Offer At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benef