Our client is a fast-growing, founder-led organisation transitioning from start-up pace into structured, scalable growth. This is a senior, executive-level opportunity for a hands-on Director of Technology who understands that technology is not just infrastructure - it''s a customer growth engine. You will work closely with the SLT, shaping how digital platforms, customer systems, and contact centre technology directly improve conversion, onboarding, service quality and retention. This role is about enabling revenue and customer success, not just running IT.Own and deliver a 3-year customer-centric technology roadmap aligned to commercial growthLead the evolution of contact centre platforms, CRM, and customer engagement toolsDrive AI, automation, and workflow optimisation within the contact centre environmentImprove agent productivity, reporting, insight, and service performanceEnsure technology supports seamless onboarding, engagement, and retentionOptimise OPEX spend, simplifying vendors where necessary and improving ROIStrengthen governance, data security, and GDPR complianceBring clarity and commercial visibility to technology performance at Exec levelLead and develop a hybrid internal and outsourced technology teamAbout you -Strong experience in contact centre or customer-facing technology environmentsLed transformation of CRM, telephony, workforce management, or engagement platformsUsed automation and AI to improve service performance and operational efficiencyExperienc