Overview

Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/ CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London.Responsibilities

Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support).Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs.Act as the voice of the customer — using insights, data, and feedback to champion improvements across digital touchpoints.Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams.Monitor journey performance using analytics and customer feedback, identifying friction points and opportunities.Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences.Qualifications

Bachelor''s degree in Business, Marketing, Digital Experience, or related field (or equivalent work experience).Proven track record in digital product, journey, or experience management.Strong knowledge of digital analytics, customer research, and CX methodologies.Experience with journey mapping tools, A/B testing platforms, and personalization technologies

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