Job Overview - Aviva Home Inbound Customer Service Specialist Start Date: 02/02/2026 Salary: £23,488.92 Per Annum - £12.60 per hour Site: Work From Home Shifts: Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-18:00, Saturday 09:00-15:00, Sunday 10:00-14:00 (Must be FULLY flexible to cover business operating hours) Training: 36 Days ( No holidays or appointments will be authorised during first 6 weeks of employment ) Contract: Permanent Probity : DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history ( this is in addition to referencing ) Day to day responsibilities of the Customer Service Representative Inbound Customer Service processing Aviva Home customers policies Handling call demand for Aviva Home Insurance policies Adhering to mandatory call scripts on all calls Using multiple systems simultaneously Owning and handling FCA regulated complaints through to completion Have direct responsibility handling underwriting risks and will deal with these queries with caution and customer protection at the forefront of your mind Identifying and recording vulnerability, where patience, empathy and support are critical Complying with strict FCA regulations around compliance with a key focus on customer protection Skills needed to be a Customer Service Representative We are looking for the following skills and attributes: Must be proficient in using/navigating PC systems within a fast-paced environment Fantastic