My client based in Cambridgeshire are currently recruiting for a Centre Operations Assistant to join their team on a full-time permanent basis. Reporting to the General Manager you will be responsible for delivering world class customer experience and support the General Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes. The Centre Operations Assistant will also support the General Manager by carrying out ad hoc duties.Location: Cambridge Hours: 40 hours between 8:30am 17:30pm Monday to Friday Salary: £(phone number removed) DOETHIS IS AN OFFICE BASED ROLE. We want someone exceptional who can focus on: Customer Service: • Deliver outstanding service experience to all stakeholders • Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal • Proactively seek feedback and resolve customers queries at first touch • Build relationships with customers through regular communication to ensure capture of any upselling opportunities • Manage centre standards to the highest level • Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking • Oversee customer move ins smoothly and in line with customer requirements • Ad hoc duties as and when required by the General Manager • Identify and upselling the services Health and Safety • To have a comprehensive understanding