Job Title: Mortgage Collections Officer Location: London Hybrid 2-3 days a week in office 5-minute walk from Liverpool Street StationSalary: Up to 46,000 depending on experienceHours: Monday to Friday 9 am to 5:30 pmBenefits:Pension 8% employer contribution25 days holiday rising by one day every three full calendar years to a max of 30) plus bank and public holidaysHoliday purchase schemePrivate medical coverGroup income protectionLife AssuranceYulife24/7 Access to a doctorSeason ticket loan - interest-free loan up to 10,000 for a rail ticket or parking season ticket once probation passed.Professional membership fees - paid for by the company if relevant to the role being performed.Cycle to work scheme.Gym health centre discounts or corporate gym membership with one set providerPersonal dental coverPersonal life insurance coverAbout our client and the role of Mortgage Collections Officer:The purpose of this role is to manage the collection of missed and outstanding mortgage payments from specialist mortgage customers, ensuring any customers experiencing financial difficulty are managed and supported in line with company policy and procedure.Responsibilities for the position of Mortgage Collections Officer:To be the first contact point for specialist mortgage customers and/or their authorised representatives on any current or impending payment issues.To manage missed payments on accounts, making initial contact with the customer in line with our agreed contact strategy.To work