Customer Service Advisor working for a well known company based in Warrington - WA3.- The role is to provide an excellent level of professional customer service for their customers and ensuring that they become a customer for life.
We are looking for people who have previous customer service experience supporting customers with their returns journey.
Excellent opportunity to become part of a new project, where ongoing enhancements and valuable team work is rewarded.

First 3 weeks - Training - Monday to Friday - 9am to 5pm
Following 2 weeks - Launchpad - Monday to Friday - 9am to 5pm

Working Hours : Monday to Friday - 8am to 8pm (8hr shift)
- - - - - - - - - - - - - - 1 in 5 Weekend working - Saturday - 9am to 6pm / Sunday - 10am to 5pm
Opportunity to potentially do home working / Hybrid role - based on performance.

Role Responsibilities :

• Supporting customers through their journey
• Inbound with customers through telephony, SMS and WebChat
• Taking ownership and responsibility of customers queries, providing "right first time" resolution to minimise repeat queries
• To meet call quality standards-
• Meet individual and contact centre targets based on the volume and quality of call resolution
• Assessing needs and taking appropriate action
• Identifying customer pain points

• Excellent clear and concise communication skills
• Excellent listening skills
• Excellent time management and problem solving skills
• Good ability to work within a fast paced environment-
• Knowledge of PC systems, MS Word, Excel and keyboard skills