Job Title: Service Desk Co-ordinatorSalary: 27k - 30k Dependent on ExperienceLocation: ManchesterJob Type: Full Time, PermanentHF Group is one of the UK''s leading multi-discipline building services contractors, delivering high-quality solutions across Electrical, Mechanical, Fire and Security, Telecommunications, and Automated Controls. With a legacy spanning over 3 centuries and a family culture, we consider all of our employees as part of the family and invaluable assets to our ongoing business.Our head office is in Glasgow with offices in Edinburgh, Aberdeen, Manchester, and Belfast, providing services to clients across both public and private sectors throughout the UK.As part of our continued growth, we are seeking an experienced Service Desk Co-ordinator for our Manchester office, who will report to the Facilities Maintenance Helpdesk Manager. You will play a pivotal role in ensuring a smooth, effective co-ordination of our mobile Service Engineers'' schedules, while managing all on-site service concerns reported by clients.The successful candidate will be responsible for but not limited to:Act as the first point of contact for service desk escalations and complex issues.Log, monitor, and manage service requests and incidents through the helpdesk system.Prioritise and allocate tasks to engineers, ensuring optimal resource planning.Monitor service desk performance, ensuring SLAs and KPIs are met.Maintain strong communication with clients, providing updates on service req