Head of ITLocation: Birmingham - onsite full timeAbout the RoleWe''re on the lookout for an experienced and forward-thinking Head of IT to take the reins of our technology landscape. This is a hands-on leadership role, ideal for someone who knows how to align IT with business goals, lead service delivery teams, and make the most of the Microsoft tech stack.You''ll be leading a small but growing IT function, ensuring our systems, infrastructure, and services run like clockwork. Your remit will cover strategy and service management to stakeholder engagement and tech delivery.Key ResponsibilitiesOwn and drive the IT strategy in line with business objectives - building a technology enabled business using modern solutionsLead IT operations, service delivery and support functions across multiple sitesManage and develop the internal IT team and third-party suppliersEnsure robust, secure and scalable infrastructure across the businessOversee Microsoft stack services (365, Azure, Intune, SharePoint, Teams, etc.)Champion ITIL-based service delivery, ensuring SLAs and KPIs are metDrive continuous improvement, automation and standardisation across IT servicesAct as the point of escalation for all critical IT incidents and issuesSupport wider technology projectsManage budgets, procurement and vendor relationshipsEnsure compliance with data security, GDPR and best practices What We''re Looking ForProven experience in a senior IT leadership role - ideally as Head of IT, IT Manager or simila