Summary of job: To provide professional management, supervision and operational oversight for intermediary services, supporting a team of PAYE and sessional Intermediaries and Researchers. The role includes service development, quality assurance, safeguarding oversight and contributing to the strategic growth and external representation of PAC-UK s services for adopted people, birth families and their descendants. Key tasks and responsibilities: 1. Management and Supervision Provide individual and group supervision to Intermediaries and Researchers, ensuring compliance with adoption legislation, policy and best practice. Offer case consultation and guidance, including complex and high-risk cases. Lead team meetings and staff development activities. Support team members in managing safeguarding concerns and ensure adherence to organisational safeguarding policies. 2. Service Delivery and Operations Oversee referrals, allocations and case progression and case closure, making informed decisions on applications and case direction. Maintain oversight of active cases, ensuring appropriate risk management and quality of service delivery. Monitor and review case records and undertake direct casework where required. Coordinate and chair meetings as needed. Oversee the delivery and day-to-day operation of FamilyConnect advice line services. 3. Service Development and Quality Assurance Contribute proactively to the development of intermediary services, incorporating emergi