This is a great opportunity to join a high-performing, fast-paced business that genuinely lives by its "work hard, play hard" culture. You''ll be part of a supportive team with a strong family ethos, where career progression and personal development are actively encouraged.In this Credit Control role, you''ll manage the full collections process-chasing outstanding debt via phone, email, and SMS, resolving queries, and arranging payment plans when needed. You''ll handle payment processing, allocate payments, and apply service restrictions on overdue accounts. There''s also an opportunity to upsell existing products to customers.Hours of work are Monday to Friday 8.30am - 5.30pm (with 1 late a week until 6.30pm),You will be required to work 2 Saturdays and they are on a rota basis between the hours of 9:00am - 1:00pm What we''re looking for:Minimum of 3 years'' experience in a Credit Control or Collections Advisor roleConfident communicator with a calm, clear, and empathetic telephone mannerComfortable managing a high volume of inbound and outbound callsAble to listen, understand, and explain solutions clearlyStrong organisational skills and attention to detailExperience with CRM systems and general IT literacyAssertive, resilient, and able to work under pressureTeam player who can also work independentlyResults-driven with the determination to meet personal and team targetsIf you''re someone who enjoys working at pace, values being part of a close-knit team, and is looking for