Customer Success Manager Holborn, London (Mon and Fri WFH) £45k £55k base £60k £70k OTE Certus Recruitment Group is working with a fast-scaling, mission-led SaaS business transforming how schools approach student wellbeing. In the last 12 months alone, they ve grown their client base by 300% and now support schools across the UK and 40+ countries globally. With usage set to triple again, they re investing in Customer Success to ensure every school sees real, measurable impact. This is a high-touch, consultative Customer Success Manager role where you ll work directly with educators, leaders, and stakeholders to drive adoption, engagement, and long-term success. Customer Success Manager Role You ll own a portfolio of 150 schools, acting as a trusted advisor across teachers, leadership teams, and wider stakeholders. This is not a passive account management role. You ll be hands-on coaching, guiding, and influencing schools to get the most out of the platform, improve student outcomes, and embed wellbeing into everyday learning. Success here is measured through retention, engagement, and growth. Customer Success Manager Responsibilities Build strong, consultative relationships with teachers and school leaders Run discovery sessions to understand each school s goals, challenges, and priorities Create and execute tailored success plans to drive adoption and outcomes Deliver training sessions (1:1 and group) to drive engagement across classrooms Use data to identify risk