A successful business based in Edgbaston, Birmingham are looking for a Customer Service professional to join the team on a 3-month minimum temporary contract. Please note, this role is required for 6 hours per day and the business can be flexible with start and finish times within normal business hours. As a Customer Service professional you will be acting as a brand ambassador for the business Your key responsibilities will include delivering outstanding customer service to clients and contractors, responding professionally to phone calls and emails. You will manage general queries, taking ownership of enquiries from beginning to end, solving any problems and recognising and addressing client concerns and maintaining accurate records of all communications within the business database. To be suitable for this role you will have 1+ years experience in a customer service role. You will be competent in MS Office (Word, Excel, Outlook), have an excellent phone manner with strong attention to detail, problem solving and organisational skills. The salary on offer for this role is £16.22 per hour. Job titles relevant to this job role could include: Customer Service Administrator, Customer Service Assistant, Customer Service Coordinator, Customer Service Advisor, Customer Support Assistant, Client Service Representative, Customer Care Specialist, Service Desk Assistant, Customer Experience Associate, Frontline Customer Service Agent, Customer Support Representative, Contact Cent