Customer Support ExecutiveSince its launch in 2014, our client has transformed the way organisations bring the best people onto their boards. By combining technology with human insight, they disrupt traditional search methods to deliver stronger and more diverse shortlists for every role.About the RoleOur client is looking for a highly professional and personable Customer Support Executive to be the first point of contact for their members, candidates, and clients. You will play a vital role in ensuring that everyone who interacts with our client has an excellent experience. This role is perfect for someone with strong communication skills, attention to detail, and a service-oriented mindset.Your Key Responsibilities:Be the first point of contact for all incoming enquiries via phone, email, and the platform, ensuring they are responded to promptly and professionally.Review all role postings on the platform to ensure accuracy, quality, and consistency before they go live.Support the processing and evaluation of membership requests and referrals.Handle technical membership issues, troubleshooting where possible and liaising with the product team to ensure quick resolution.Answer direct calls from the main switchboard, ensuring professional and friendly communication.Provide general support to internal teams when needed including some diary management and external scheduling, ensuring smooth day-to-day operations.Maintain clear and accurate records of enquiries and escalate issu