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Senior Solution Engineer

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Qualtrics

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit and a dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Why We Have This RoleOur presales organization is a group of highly driven individuals dedicated to closing experience gaps. The Solution Engineer team specializes in working with large, global customers to architect world-class experience management (XM) programs that drive a culture of action and create tangible business value. This person will work on some of our biggest Enterprise deals in EMEA and they will be based out of the London office.

How You’ll Find Success

Provide presales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction.

Provide direction and specialist knowledge in applying the technology/application to the customers organization.

Develop and deliver high quality Qualtrics presentations and product demonstrations.

Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions.

Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services.

Effectively consult with management of customer organizations. Participates in sales planning and business development activities.

Develop and demonstrate moderately complex solutions.

Architect solutions and prototype solutions for customers.

Present and articulate Qualtrics product''s strengths, relative to competitors.

Interact with development to enhance/refine Qualtrics products.

How You’ll Grow

Career Action Planning with Manager

Wide range of products within the Experience Management suite

Opportunity to deepen your knowledge in cutting-edge AI technologies.

Qmobility (internal transfers)

Things You’ll Do

Provide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation.

Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the business. Translate product/technical features into value drivers.

Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and enterprise salespeople. Build working knowledge of competing products and how to technically sell against them.

Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.

Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams.

Become an expert in Qualtrics XM Platform and other Qualtrics products.

Develop/maintain technical and business knowledge of industry directions and trends.

What We’re Looking For On Your Resume

Significant experience in Sales and Technical roles with complex software in a SaaS/Cloud environment, working with C/VP level buyers

Experience working with Enterprise level accounts across different industries

High energy, self-starter comfortable with ambiguity in entrepreneurial environments.

Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts

Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.

Ability to see and present the big picture, architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them

Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.

Possess best-of-breed functional sales experience that could be applied across an entire sales area in general or specific functional categories

Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!

Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support

Fluent in English

Travel required (Up to 25%)

What You Should Know About This TeamThe Qualtrics Solution Engineering team is known for its collaborative spirit, a strong desire to learn, and, most importantly, to positively impact the lives of our customers. Our mission is to support the sales team and Qualtrics in general in achieving their sales targets by conveying confidence to the customer and demonstrating the value of our technology. No challenge is too small for us, and often creativity is our best tool at work. We are a dynamic team that feels very comfortable in constantly changing environments.

Our Team’s Favourite Perks And Benefits

Qualtrics Experience Program - A bonus each year for an experience of your choosing

Worldwide and diverse community that enjoys helping each other

We are constantly working to create an environment where everyone feels safe and comfortable coming to work and can contribute to the team

The Qualtrics Hybrid Work ModelOur hybrid work model is simple: we gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family and Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act.

Qualtrics is committed to the inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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