Second Line Service Desk Engineer - BodminOnsite!Salary up to £32,500A Second Line Service Desk Engineer is needed in Bodmin, Cornwall to deliver technical support across various businesses and industries. Responsibilities include managing the helpdesk, troubleshooting issues, performing repairs or upgrades, assisting First Line Engineers, escalating cases to Third Line, and supporting field engineers on-site. The ideal candidate is proactive, collaborative, results-driven, and skilled at working in fast-paced environments with strong interpersonal abilities.Keys skills and responsibilities,Previous Support/Service Desk ExperienceDemonstrates knowledge of Microsoft 365, including email concepts, SharePoint, OneDrive, and Azure AD.Has an understanding of network concepts such as LAN, WAN, VLAN, WIFI, IPSEC, and VPN.Possesses experience with onsite and offsite backup products, as well as cloud storage solutions.Shows familiarity with Windows Servers, including Active Directory, DHCP, DNS, Group Policy Objects, Print Management, and AD Sync.Provides second line technical support to businesses across various sizes and industries.Manages and monitors the helpdesk, identifies issues, troubleshoots problems, and performs repairs or upgrades as needed.Serves as an escalation point for first line service desk engineers, assisting with technical challenges.Escalates support issues to third line when required, ensuring timely resolution.Supports field engineers by offering expertise and