OverviewMajor Incident and Change Manager - Defence and National Security | Location: Farnborough (Hybrid) | Salary: £75,000 + excellent benefits | Clearance: Must be eligible for UK SC clearance + UK Eyes Only (UKEO)

What you''ll be doing

Leading the response to all major incidents, ensuring timely investigation, resolution and communications to stakeholders

Driving structured post-incident reviews, root cause analysis and tracking actions to completion

Managing and chairing Change Advisory Boards in line with ITIL processes

Ensuring risk and impact assessments are completed, approvals secured, and changes communicated effectively

Maintaining an accurate change schedule and updating the CMDB to reflect the live environment

Identifying and delivering service improvements across incident and change processes

Supporting wider IT operations and cross-functional training to strengthen incident/change readiness

What you''ll bring

Strong experience managing major incidents and driving change processes in line with ITIL best practice

Proven ability to lead response teams in high-pressure environments

Excellent stakeholder communication skills, including crisis comms to senior leadership and customers

Experience running Change Advisory Boards and maintaining change schedules

Ability to identify and implement continuous improvements in ITSM processes

Organised, adaptable and resilient with a collaborative leadership style

Why this role?Work at the heart of a business delivering critical services to defence and national security clients

Take full ownership of major incident and change processes in a growing, future-focused environment

Hybrid working with modern tools, autonomy and direct access to leadership

Excellent benefits including contributory pension, private medical, bonus scheme and strong investment in professional development

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