Service Designer (Must hold current SC)The Company:At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.About the Role:We are seeking a highly skilled

Service Designer

with

SC clearance

and strong

GDS (Government Digital Service) experience

to join our team. You will work on high-profile government projects, designing end-to-end services that meet

user needs

while aligning with government digital standards.Key Responsibilities:Lead

service design

activities across the full service lifecycle, from discovery to live.Conduct

user research

and collaborate with

User Researchers, Content Designers, and Interaction Designers

to create user-centred services.Develop

service maps, blueprints, and process flows

to visualise and improve user journeys.Work closely with policy, operational, and technical teams to design holistic services.Ensure services align with

GDS Service Standards

and follow accessibility and inclusion best practices.Facilitate

workshops and stakeholder engagements

to co-design and validate service improvements.Iterate service designs based on

user feedback, analytics, and performance metrics .Contribute to

service assessments

and ensure services pass GDS assessments where applicable.Essential Skills and Experience:SC ClearedStrong experience in service design within government projects.Deep understanding of GDS Service Standard, GOV.UK patterns, and accessibility guidelines.Proficiency in mapping user journeys, service blueprints, and process flows.Experience working in Agile teams using Agile methodologies.Strong stakeholder engagement skills, with the ability to influence and drive change.Familiarity with digital transformation and user-centred design principles.Benefits:Competitive salary and performance-based bonus structure.Join a rapidly expanding start-up where personal growth is a part of our DNA.Benefit from a flexible work environment focused on deliverable outcomes.Receive private medical insurance through Aviva.Enjoy the benefits of a company pension plan through Nest.25 days of annual leave plus UK bank holidays.Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.Participate in a generous employee referral program.A highly collaborative and collegial environment with opportunities for career advancement.Be encouraged to take bold steps and embrace a mindset of experimentation.Choose your preferred device, PC or Mac.Diversity and Inclusion:Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:This role at Amber Labs is a 12 Month FTC position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.What Happens Next?Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.

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