You must be aged 18 or over to be a customer team leader at Co-op, as you''ll need to authorise age-related sales. We''re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you''ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.As a Customer Team Leader, you''ll be part of a friendly team dedicated to helping our customers. You''ll lead the store team by coaching and supervising Customer Team Members and deputising for the Store Manager, while also delivering excellent customer service and performing various tasks around the store such as re-stocking shelves and cleaning spillages. At Co-op, we''ve been focused on making things fairer for over 175 years, and as a colleague, we promise to take care of you, supporting your physical, mental, and financial wellbeing with market-leading policies for life events like bereavement, pregnancy loss, fertility treatment, and menopause.What you''ll do

Provide friendly, welcoming, helpful, and thoughtful service daily, often managing the store and handling challenging situations.Develop your team''s capabilities through coaching and training, fostering an inclusive culture where everyone''s voice is valued.Ensure the store remains safe, legal, and fully operational.Manage diligence checks and stock accuracy to enhance the shopping experience.Support your store manager by deputising when necessary and delivering HR processes.Lead the introduction of new products and services, working closely with your team to implement change and gather feedback.Build relationships and participate in your local community, supporting the delivery of the community plan.What makes a successful team member?

Strong people skills and the ability to build positive relationships with customers and colleagues.Organisational and problem-solving skills.A desire to learn, grow, and develop leadership skills.Flexibility to work various shifts.This role is dynamic and customer-focused, contributing to the community and ensuring the store looks good and operates smoothly. You''ll build relationships with customers, introduce them to our membership scheme, and be an active part of the community. All with a positive attitude and a smile.Our culture

Smiling at work is easy when you see the difference you make. Our history and future are about positively impacting communities. Your conversations with customers help highlight local charities and causes, and you may serve those directly affected, giving a greater sense of purpose. We help create new spaces in neighborhoods, contributing to community health, safety, and education. Our benefits include:36 days holiday including bank holidays.30% discount on Co-op branded products.Pension with up to 10% employer contributions.Wagestream app for accessing pay as you earn.Support for physical, mental, and financial wellbeing, including virtual healthcare services.Paid training and support for career development.Cycle-to-work scheme.Building an inclusive workplace

We aim to build diverse, inclusive teams reflecting our communities. We welcome applications from everyone, including those with disabilities, for whom we can make reasonable adjustments. We are part of the Disability Confident scheme and will offer interviews to qualified disabled candidates. During application, you''ll be asked if you''d like consideration under this scheme and if you need adjustments during the recruitment process.

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