Customer Service Administrator

Please ensure you complete an application directly via the GAP Group websiteOur team is the best in the industry - is it time for you to join us?The Role:Our nationwide Trenching and Shoring division hire a range of equipment across the construction, utilities and infrastructure industries to identify the correct solution to support excavations safely using trench boxes, trench sheets, and braces systems.As the first point of contact for our depots, Hire and Sales Coordinators (HSC) play a pivotal role in driving our business'' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them.This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP GroupA typical day for a HSC will include:Processing all hire desk administration including customer and supplier queriesManaging a range of incoming and outgoing hires per dayEnsuring sufficient stock levels to meet customer demand and maximise sales opportunitiesLoad checking vehicles and working effectively with the depot team of drivers and fittersResolving customer complaints and supplier issues efficiently Successful applicants should demonstrate the following:Previous experience of working within a high-volume hire desk role is essentialExcellent customer service skills with a focus on increasing salesEffective communicator with strong organisational skills and attention to detailProficient IT skills with working kno
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