The Woodland Trust is looking for a Visitor Centre Manager (VCM) in our Hainault Forest team and lead a small, dedicated team of employees and volunteers to deliver and develop all aspects of our visitor offer at Hainault Forest, predominantly through the operating of our Woodland Trust Visitor Centre. THE ROLE • The Hainault Forest Visitor Centre Manager sets the direction and oversees all elements of WT visitor experience at the forest including events, interpretation, marketing and retail. • The VCM is responsible for leading a small, dedicated team to provide an important meet and greet function to visitors as well as signposting, dealing with enquiries and undertaking retail transactions. • The VCM is one of the main WT representatives for the Forest partnership (made up of the Woodland Trust, London Borough of Redbridge and Vision RCL). • The VCM is responsible for ensuring necessary annual plans are in place, implemented and evaluated with appropriate success measures, and is also responsible for the safe operation and upkeep of the visitor centre building. • In partnership with LBR and Vision RCL, the role will continue to lead on the establishment of Hainault Forest as a valued destination for people and wildlife that is regionally significant and locally treasured; inspiring visitors and communities to connect with woods and trees and take action for our cause. • The VCM will ensure financial stability through the delivery of a sustainable, profitable business mod