Job Title: Senior Customer Service AdvisorLocation: Yate, Bristol, BS37Remuneration: 27,500 per annumContract Details: Permenant Start Date: ASAPResponsibilities: As our Contact Centre Advisor, you will play a vital role in delivering exceptional customer service. Your key responsibilities will include:Putting the customer at the heart of everything you do.Demonstrating a strong desire for excellence in service delivery.Proactively processing orders within 12 hours and acknowledging all orders to customers promptly.Maintaining updated customer SOPs to ensure smooth operations.Keeping digital and physical filing organised for easy access and compliance.Communicating lead times and order statuses to customers in a timely manner.Resolving customer queries within a maximum of 4 hours.Handling incoming calls and emails with enthusiasm and professionalism.Managing customer complaints efficiently, ensuring responses are sent within specified timelines.Conducting regular meetings with customers to discuss account situations.Maintaining accurate records of customer interactions in our CRM system.To thrive in this role, you''ll need:Experience in customer service and office environments.Flexibility to adapt to changes.Strong planning, organisational, and time management skills.Excellent communication and interpersonal abilities.High attention to detail and problem-solving aptitude.Ability to work independently as well as part of a team.Working Pattern: This is a full-time position base