Red Recruitment is recruiting Customer Service Agents in Llanelli to join our client, an award-winning customer management company that has achieved GOLD awards from both Investors in People and Investors in Customers.Our client partners with energy and utility providers, helping their customers experiencing financial vulnerabilities. Due to the nature of this role, you should be empathetic with good listening skills.The salary is 25,429 with OTE of 28,200 per annum.Benefits and Package for a Customer Service Agent:Salary: 25,429per annumHours: Monday - Friday, hours between 8am - 6pmContract type: PermanentLocation: LlanelliFree parkingHealth and wellbeing programmeBonus scheme (monthly bonus)Overtime availabilityInternal recognition schemes with financial awardPension scheme33 days annual leave (including bank holidays and your birthday)Social events including Summer and Christmas partiesSupport and training providedCareer progression opportunitiesKey Responsibilities of a Customer Service Agent:Helping customers find a sustainable solution to managing their energy or utility billsHelping customers potentially work out an affordable payment planUsing a variety of methods, including telephone and digital channels to communicate with customersBeing a good listener, with a pragmatic and empathetic approach to the customers circumstancesKey Skills and Experience of a Customer Service Agent:Warm and friendly telephone mannerExperience using digital communication systemsPassion