Job title: Business AnalystLocation: Edinburgh (Hybrid - Office twice a week)Contract Length: 18 - 24 monthsDaily Rate: £475.00 (Umbrella)Rate: £475 per day (Umbrella) or a PAYE salary of £63,000 per annum + 5% annual bonusAre you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights.Role Overview: As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client''s platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You''ll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations.Key Responsibilities:Journey Mapping and Design:Create comprehensive as-is and to-be journey maps to support in-flight releases.Collaborate with Product and Technical Application Specialists to ensure designs reflect the intended user experience.Work with UI/UX colleagues to develop an omni-channel view of key customer journeys.User Understanding and Insight:Utilise qualitative and quantitative insights to identify opportunities for improvement.Integrate i