Job Title: Senior User Researcher (Contract) - Public Sector / Digital ServicesContract Length: November Location: London (Hybrid ) Clearance Required: BPSS OverviewWe are supporting a major UK public sector organisation undertaking large-scale digital transformation across citizen-facing services.They are seeking an experienced Senior User Researcher to join a multidisciplinary User-Centred Design (UCD) team, contributing to the delivery of high-quality, accessible digital services aligned to GDS standards.This role will focus on Discovery and Alpha phases, helping shape services that meet the needs of the UK public while supporting evidence-based decision-making across product and design teams. The RoleYou will work as part of a cross-functional UCD team alongside designers, product managers, and engineers to plan and deliver user research activities that inform service design and product direction.You will play a key role in ensuring services are grounded in real user needs, translating insights into actionable recommendations that drive service improvements. Key ResponsibilitiesPlan and conduct user research across Discovery and Alpha phasesWork collaboratively within a multi-disciplinary UCD teamPartner closely with Product Managers to shape service directionDesign and execute appropriate research methodologies (qualitative and quantitative)Synthesise research findings into clear, actionable insightsAdvocate for user needs across stakeholders at all levelsSupport the des