Customer Service Consultant - Spider is advertising for a UK-based company providing specialised management software for educational institutions who has an excellent opportunity for a Customer Service Consultant to join their growing, diverse and friendly team! The position is a full-time permanent role, which will be office-based in Woodbridge, Suffolk and will focus on providing first point of contact for existing and prospective clients.Fantastic company benefits includeCompetitive Salary:£25,000 £30,000 per annum (depending on experience)Contract: Full-time, permanent position, office based only.Holiday: 28 days annual leave plus bank holidaysHours: 35 hours per week (Monday Friday)About the roleAs our Customer Service Consultant, you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. You ll help clients with system setup, troubleshooting and general enquiries, ensuring they receive the highest level of service. While most interactions will take place over the phone, via email or through Microsoft Teams, there will also be opportunities to represent the company at offsite events, conferences, and exhibitions, connecting directly with our clients and partners.Key Responsibilities:Act as the first point of contact for clients and prospective clients, providing friendly and efficient telephone and email support.Guide clients through system setup, troubleshooting and resolving technical o