The role: The successful candidate will be responsible for overseeing the performance of London and Home Counties Regional team, which includes approximately 5 surveyors/engineers based in Brentford. This role also involves providing essential administrative support to this specialised technical team on a daily basis. Key Responsibilities:Process new instructions related to large loss claims.Communicate with Loss Adjusters, insurers, and customers.Schedule appointments and manage surveyors/engineers'' calendars.Address customer queries and concerns promptly and efficiently.Prepare draft contract documents as requested by the technical teams.Maintain comprehensive electronic records of claims.Generate draft invoices.Process contractor payments as requested by technical teams.Prepare and issue regular reports to the senior management team.Compile, regularly update, and report on a full suite of Management Information (MI) and Service Level Agreement (SLA) data.Monitor email inboxes and ensure timely responses.Ensure accuracy and attention to detail, given the highly regulated financial industry we serve.Maintain professionalism and empathy when dealing with distressed or vulnerable individuals.Adapt to increased workloads during claim surges.Undergo a full DBS check (paid for by the company) and successfully pass it as a condition of employment.Be open to learning and mastering various specialist claims management systems used by the company.Display confidence, initiative, and