Client Local Authority in NewhamJob TitleLeasehold Engagement Officer Pay Rate 21.41 an hour PAYE/ 27.91 an hour UMBRELLA. ( 44,127 p.a.)Hours 36 Hours a week(Mon-Fri)9AM-5PMDuration 18 Month ContractLocation HYBRID WORKING-2-3 Days in Dockside office,newhamDescription1. Purpose of the RoleTo deliver front-line engagement with leaseholders as part of the Council''s Flat Entrance Door (FED) Programme of Replacement, ensuring effective communication, administration of the Section 20 consultation process, management of the self-replacement opt-out scheme, and support for the enforcement protocol.The post holder will manage a caseload of approximately 2,400 leasehold properties, providing a responsive and professional service to leaseholders while maintaining accurate records and meeting programme deadlines.Key ResponsibilitiesLeaseholder Contact and EngagementMake proactive outbound contact with leaseholders (written correspondence and telephone) to explain the FED Programme and their optionsRespond to inbound enquiries from leaseholders regarding the programme, costs, payment plans, and timescalesExplain complex information in clear, accessible language, adapting communication style to individual needsHandle difficult conversations professionally, including discussions about costs, enforcement, and complaintsMaintain a customer-focused approach at all times, treating all leaseholders with dignity and respectSection 20 Consultation AdministrationPrepare and issue Section 20 Noti