Please note this is a 12 month fixed term contract. You will support the team in achieving and maintaining key performance targets across the schemes, while fostering excellent communication with residents through face-to-face meetings and assisting with the production and distribution of letters and newsletters. Working closely with residents and stakeholders, you will help create a suitable living environment that promotes and preserves independence. You will collaborate with colleagues to resolve maintenance issues promptly and effectively and ensure that company values are consistently demonstrated and evidenced in the services provided. To support the day-to-day housing management and services provided at several older people s housing schemes in the West London region, and to deputise for other team members during short periods of absence. To demonstrate Peabody Values at the heart of the service provided. To carry out reasonable additional duties as required by the line manager. About You You will be totally committed to delivering excellent customer experience, being easy, reliable and empathetic in the way you deal with customers and colleagues. To be successful in this role, you''re: Someone who works collaboratively and contributes positively to team dynamics. Skilled at building strong relationships with customers and stakeholders. Calm under pressure, with a resilient and can-do attitude. Experienced in housing management and familiar with its day-to-day demand