You will like Fixing snagging/warranty issues in new build homes for reputable developer in Croydon area. You can be proud to work as part of a high calibre team for this award-winning contractor with 50 years history building in high quality residential sector in Greater London. You will like The Customer Care Engineer/Field Service Technician job itself where you will deal with all warranty, defect and snagging requests under new build warranty rules either by fixing yourself or supervising contractors to meet contractual obligations and ensure customer satisfaction. More specifically: To work closely with the CC office coordinators to manage the issues reported. To assist the CC office-based staff where necessary regarding what is required to complete the reported issue. To assist in the organising of materials and expectation of any additional labour required and when necessary to ensure that all issues are dealt with effectively after being given express permission from the Senior Customer Care Engineer and Senior Customer Care Coordinator. To inspect firsthand any issues that need clarification and arrange the necessary remedial action regarding their specific allocated sites. Carry out works specific and related to latent defects. To attend inspections where necessary with the client and contractors. To supervise contractors and additional engineers allocated to their specific sites including the inspection of completed works to ensure the quality delivered is to a ve